FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

How long will it take for me to receive my order?


Our current lead time is 5 business days. Larger items such as the Conservatory Post, Mile Post, Garden Post and Hanging Signs may take a little longer but no more than 14 working days. If your order is more urgent or you wish it to arrive on a specific day please don’t hesitate to contact us on 01664 411320 or email chris.oakathome@gmail.com and we will try and organise this. You will receive an email when your order is dispatched.




Do you ship outside of the UK?


Yes - We can ship to most locations around the world. Please email chris.oakathome@gmail.com with your enquiry and we’ll get straight back to you with a competitive shipping price. Alternatively order direct from our Etsy store here.




Can I collect my order from your HQ in Melton Mowbray?


Yes - If you are local or fancy a visit to the pretty market town of Melton Mowbray we are more than happy for you to arrange collection of your item from our workshop. We will advise when it will be ready for collection and you can arrange a convenient time to visit.




Do you offer a gift wrapping service?


Yes - Most of our gifts can be gift wrapped and sent directly to your special person. We will take a photograph of the gift before and after wrapping and send to you via email. If you require wrapping to suit an occasion, for example, A Golden Wedding, just let us know and we will make sure the gift is wrapped accordingly.




Can you create bespoke/ custom gifts?


All of our products are made by us in our own workshop therefore we are able to craft to your individual requirements which may be woods, size or colour. In fact we are able to make any gift that you may desire. Please email chris.oakathome@gmail.com or telephone us on 01664 411320 if you require this bespoke service.




What grade of oak do you use?


We select only the best, premium-grade, kiln dried sustainable wood to create our products to enhance its individual design and beauty. We choose to make most of our gifts out of oak for its beautiful variations of golden colour and grain formations. Its strength ensures we can craft our gifts to last a lifetime. All our products are crafted from sustainable wood supplies. Oak being a natural and organic product when exposed to the elements such as sun or rain will turn it silvery over time. All of our exterior Oak will have been treated with several coats of protective oil and in addition we only use kiln dried premium grade oak both of which will go towards minimising splits, however splits along the grain may come and go as your sign, swing or post adapts to the temperature and humidity of its surroundings. This is not a fault or reflection of the quality of of the wood or the workmanship used to make it, this is a natural effect giving each product its own unique, beautiful appearance as it ages.